DVD – In Our Hands

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•  Delivery & Return

  Delivery

  We will only deliver an item once payment has been received in full.

  Within the UK our fulfilment is carried out by our dispatch partner. They use Royal Mail second class post to deliver our products, to keep delivery costs down. It is not possible to provide a delivery date in advance, or to provide tracking information for domestic orders, although you will receive notification when your item has been dispatched. If you would like faster delivery, you can email merchandise@landworkersalliance.org.uk to discuss expedited delivery options at an additional cost before placing an order. Please note this email address is not checked daily, and it may not be possible to fulfil your request.

  Domestic Shipping Costs:

  Our standard shipping rate is £4 - £6

  For orders over £100, postage is free.

  Orders are usually shipped daily between Monday and Friday. Orders are not dispatched over weekends or on UK bank holidays, and will be dispatched the following business day. From time to time we reserve the right to suspend sales on our webshop for maintenance. This will be clearly indicated.

  We will notify you if something happens which is outside of our control or if we are notified of any delays by Royal Mail or our fulfilment partner.

  Delivery of the products is understood to have taken place when they have been delivered to the address provided during the ordering process. We cannot take responsibility for items lost, damaged, or stolen if the customer is not at home to accept the delivery and it is left by the delivery service somewhere outside of the specified property.

  Shipments that are returned or require rerouting due to incorrect addresses will be subject to additional charges for reshipment and/or re-labelling, or customers will be refunded. If an order does not arrive due to an incorrect address being provided by the customer, we cannot take responsibility for this, and we are not able to offer a replacement in these circumstances.

  Shipping charges will not be refunded for late deliveries in the event the recipient is not available to receive the package when delivered.

  The Customer becomes responsible for the products once delivery has taken place.

  Returns

  You have the right to cancel your order within 14 days of placing your order. If cancellation takes place before products are shipped (by emailing merchandise@landworkersalliance.org.uk), a refund will take place no later than 14 calendar days after the day on which we are informed about your decision to cancel your order.

  If your order has already shipped, it must be returned and be received by The Landworkers Alliance before any refund can be processed. Please note that the return postage costs of non-faulty items are not refundable, and are done so at the customer’s own expense.

  Before returning an item, please first notify us by emailing merchandise@landworkersalliance.org.uk to let us know you would like to return your order, and to check your item is eligible for return / cancellation. We will then send a Returns Form for completion which should be included with your returned item(s).

  Be sure to include the reason why you wish to return the goods, whether you would like a replacement or a refund, and your name and order number.

  Once received, a refund will be processed for the item(s) you wish to cancel (excluding postage and packaging fee). We will make the reimbursement no later than 14 calendar days after the day we receive any products supplied.

  All returned items must be returned in a clean, undamaged and unused condition – The customer is liable for any diminished value of the products resulting from dirt, damage or use.

  We will make the reimbursement using the same means of payment as used for the initial transaction, unless we have expressly agreed otherwise.

  Landworkers’ Alliance Teemill store and affiliate Bookshop shop

  Please note that shipping costs on our Teemill and Bookshop stores are different from those of LWA’s own webshop. Exclusive offers such as free shipping promoted on these platforms are only available for sales of products presented on these platforms and do not apply to LWA’s webshop.

  For delivery and returns information for our stores:

  Teemill: https://landworkersalliance.teemill.com/

  Bookshop: https://uk.bookshop.org/shop/landworkersalliance